2026年10月1日、
カスハラ対応は義務になる。
From October 1, 2026, every employer in Japan is legally required to have a customer-harassment (カスハラ) response system. Most don’t yet. Tatemori is the turnkey way to have one — and to prove it to a regulator or a court — across every site, without pulling your own team off other work to build it before the deadline.
改正労働施策総合推進法の施行で、全企業にカスハラ対応体制の整備が義務付けられます。 Tatemoriは全拠点の対応を標準化し、監査・訴訟に耐える証跡として残す、ターンキー型の仕組みです。
Not a binder nobody updates. An audit-ready, court-admissible trail that shows you took the legally-required measures.
One consistent response and one source of truth from 1 store to 1,000 — instead of each manager improvising on the spot.
Live in 2–3 weeks per site. The real alternative is your own team building this before October. We are faster and cheaper than that.
We don’t dictate how you handle the customer — warn, refuse service, ban, or escalate to police is your call. Tatemori runs the process and keeps the proof. The decision stays yours. 対応方針は貴社が決定。Tatemoriはその process と証跡を担保します。
Same incident. Same store. Two different days.
お客様がレジ#2で大声を上げ始めます。「お前ふざけるな！バカ早く辞めろよ！」 What happens next is the difference between losing the staff member and keeping her.
- 17:42Cashier handles it alone. No log opens.
- 22:30Shift ends. Cashier goes home. Tells no one.
- +3 daysStore manager hears about it secondhand. Tries to write it up from memory. Detail is gone.
- +11 daysResignation letter arrives. The Tuesday incident is mentioned in one line.
- +October 2026Chain HQ cannot demonstrate preventive measures. MHLW audit risk live.
- Lost: one frontliner. Lost: any evidence. Open: regulatory exposure.
- 17:42Cashier taps once on the staff app. Voice + transcript begin on-device. Customer is not notified.
- 17:44Classifier returns: VERBAL_ABUSE · MEDIUM · 95% confidence. Store manager gets the alert.
- 17:50Evidence packet (PDF) is ready. Insurance-grade. HR-grade. Legally admissible.
- 22:30Cashier ends shift. The check-in screen asks: "anything else? anonymous OK." She uses it.
- +October 2026Chain HQ exports compliance report in one click. MHLW-format.
- Kept: the staff member. Captured: the evidence. Closed: the regulatory gap.
One pilot location per vertical. July–September 2026 window.
We are not selling to everyone. We are signing one design-partner chain in each of three verticals, running a 90-day no-cost POC at one location, and locking in the operating playbook before October.
Lawson · FamilyMart · Seven-Eleven owners' associations
60+ incidents/month per high-volume store, almost none logged
Toyoko Inn · APA · Route Inn
Front-desk staff are alone, night-shift especially. Single bad guest can end a career.
KDDI Evolva / Altius Link · Bell System24 · Transcosmos
Voice channel is mature. Now their enterprise clients want this extended into physical sites.
Per-location base. Per-staff add-on.
Procurement-friendly base. Per-staff scales with actual cost-to-serve.
- 事案ログ + 6カテゴリー分類
- 証拠パッケージPDF自動生成
- 店長・本部ダッシュボード
- 四半期コンプライアンスレポート
- 匿名スタッフ・チャネル
- リアルタイム音声分類
- 店長への即時アラート
- アプリ内HRエスカレーション
- 離職リスク指標
| Example operator | 店舗数 × スタッフ | Per-loc / mo | ARR |
|---|---|---|---|
| Toyoko Inn (front-desk only) | 350 × 4 | ¥26,000 | ¥109M |
| Lawson franchise association | 50 × 25 | ¥57,500 | ¥34.5M |
| Single business hotel (POC) | 1 × 4 | ¥26,000 | ¥312k |
Three rules. Load-bearing. Non-negotiable.
Staff opt in per-shift, per-staff. Never forced.
Raw audio retention 30 days max. Classifier outputs retained per regulatory need only.
Anonymous staff feedback routes to HQ HR, not the site manager. Non-trackable to individual staff.
A kasuhara logging system without these becomes a manager-side surveillance tool. The product fails works-council review and adoption craters within 6 months. We've seen it. We don't sign deals that require us to violate the above.
What HR directors ask in the first call.
スタッフが嫌がりませんか? / Will my staff revolt?+
Properly designed, no. Opt-in only. On-device classification. 30-day audio retention. Anonymous feedback bypasses managers. Staff usually realise within a week that this is for them, not on them. We do not sign chains that want to bypass these rules.
個人情報(顧客)はどう扱う? / How is customer PII handled?+
Customer is never named, never identified. Capture targets the staff-customer interaction zone, not the customer. Voice transcript stores spoken words, not identities. No face capture. No card data extracted. No customer-ID linkage.
厚労省の監査に通るのか? / Will we pass an MHLW audit?+
Our compliance report is pre-formatted to the MHLW Feb 2026 guidelines schema. It includes capture rate, category breakdown, escalation log, preventive-measure audit trail, and staff-anonymized incident trends. If MHLW audits the chain, this is the document that demonstrates active preventive measures.
導入にどれくらいかかる? / How long does setup take?+
One location, BYOD-only, 14-21 days from contract to first incident logged. Hardware (badge mic, counter mic) is a Phase 1 option, added after the BYOD pilot proves value.
うちはグローバルチェーン。海外でも使える? / We are global. Does this work outside JP?+
JP is our wedge. UK Worker Protection Act 2024, EU psychosocial-risk directive, AU psychosocial codes are converging on the same duty-of-care shape. Same product, localized taxonomy. We're scoped for UK + EU + AU expansion within 12 months of the JP launch.
他社との違いは何? / What is different about Tatemori vs alternatives?+
Existing JP HR-tech (SmartHR / freee HR / Cybozu) does not have a kasuhara product and would not for 12-18 months. Call-center vendors (Five9, NICE, Talkdesk) do not understand the JP taxonomy. Internal builds at chain HQ take 12-18 months and are not ready by October. We are scoped specifically to operationalize the MHLW 2026-02 guidelines, end to end, at a price franchise associations can clear.
短いウォークスルー。
あなたの現状ギャップをその場で。
We walk you through the live workflow on your screen. You tell us what a Tuesday at one of your locations looks like today. We show you what it looks like with Tatemori. No deck. No sales script. 15 minutes.
ご自身の店舗の一日を共有してください。Tatemori導入後の動きを画面でお見せします。 営業デッキはありません。15分のみ。
Phase 0 · invitation-only · 90-day no-cost POC · your decision on continuation