05 · Staff feedback

The channel staff actually uses.

Anonymous by default. Non-trackable to individual staff. Routed to chain HQ HR, not the site manager. Required design constraint, not nice-to-have.

Staff-side view

14:08● ● ● ● 78%

匿名フィードバック

HQ HR · 24h response SLA

Your identity is not transmitted with this message. HQ sees the message + your site only. The site manager does NOT see this channel.

I want to talk about

Repeat-customer concernManager responseTool / processOther

HQ HR view

Inbound feedback · Q2 202614 unread

LWN-13-0247 Shibuya2 days ago

Repeat-customer concern

Same customer comes in 3-4× per week and tells female staff personal questions. Last week he asked about my dating life. He bought ¥110 of ...

LWN-13-0089 Kabukicho5 days ago

Manager response

I logged 4 incidents in a row with the same loud customer. Manager said "deal with it" and changed the subject. The incident reports are sit...

LWN-23-0091 Nagoya1 week ago

Tool / process

The capture button works fine, but the smartphone notification afterward shows up to the whole shift, not just to me. Anyone walking by my screen ca...

Why this matters: a kasuhara incident logging system without an anonymous staff-side channel becomes a manager-side surveillance tool. The product fails works-council review and adoption craters within 6 months. This channel is what makes the product survivable on the staff side.

Back to product →← Back: Aggregate