03 · Document
Evidence packet auto-drafted.
PDF + admissible format. Insurance + legal + HR all accept this output. 7-year retention on the evidence packet itself; raw audio purged at day 30.
事案記録書 / INCIDENT EVIDENCE PACKET
INCIDENT-2026-05-27-0412
Generated 2026-05-27 17:48 JST
Retention: 2033-05-27
MHLW Format v2026-02
| Site | Lawson 渋谷スクランブル前店 (Site ID: LWN-13-0247) |
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| Date / Time | 2026-05-27 · 17:42 JST |
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| Reporter | Staff PSN-A4810 (pseudonymized · opt-in confirmed) |
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| Reporter role | CASHIER |
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| Capture source | SMARTPHONE_BYOD |
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Classification
| Category | VERBAL_ABUSE (暴言・侮辱) |
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| Severity | MEDIUM |
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| Classifier confidence | 87% |
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| Method | LLM (Claude 3.7 Sonnet · prompt v2026-02) |
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| Reasoning | Customer repeatedly insulted staff ("バカ", "辞めろ") with raised tone over 3 consecutive utterances. No physical threat, no sexualized content. Rising intensity warrants MEDIUM rather than LOW. |
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Transcript excerpt
[17:42:08] 客: お前ふざけるな！ こんな店員初めてだ。
[17:42:14] 客: お前みたいなバカ早く辞めろよ。
[17:42:18] 店員: 申し訳ございません、お客様。
[17:42:22] 客: 謝ったら済む話じゃないだろ！
[17:42:26] 客: 名前なんだ、責任者出せよ！
Escalation
| Tier | CHAIN_HQ_ALERT |
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| Notified | Site Manager Tanaka (17:43) · Chain HQ Compliance (17:44, batch alert) |
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| SLA | Manager review within 24h. HQ acknowledgement within 72h. |
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| External notification | Not triggered — below HR/legal threshold |
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HASH SHA-256: a7f3...9d2cSIGNED Kasuhara Defense OS · v0.1
Export targets. Insurance carrier (per chain policy), Internal HR (incident file), External legal (if MHLW threshold exceeded). Tamper-evident hash on every export.